Privacy Notice Table Of Contents
Our Commitment To Privacy
What information do we collect?
How does KO use this information?
Our Commitment to Date Security
Delivery and Shipping
How to Contact Us
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the Knockout Sportswear website. On some pages, you can order products, make requests, register to receive materials or submit a photo or uniform design to us. The types of personal information collected at these pages are:
- Email address
- Phone number
- Credit/Debit Card Information (Only on orders. Encrypted so it can’t be read)
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our catalog as well as updates on our new products and services. We use non-identifying and aggregate information to better design our website.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
KO Team Store Policies
Returns and Exchanges
Returning apparel without an art design: You have 30 days upon the delivery date of your order to make a return. In the case of a defective item, you have 60 days for return upon the delivery date of your order. Color matching and product misuse cannot be guaranteed. To make a return, please contact a representative and provide your order number.
Returning apparel with your team or company art design: We do not accept returns on apparel that have been customized with a logo, name, mascot or any other purchased art design. Please note, custom sublimated apparel is made to order and designed specifically for your school, team, or club.
If a product is defective upon receipt, please call 1-877-956-6256 to receive a free shipping return label. We will either replace or refund the item upon receiving the defective item. Please note; normal wear and tear and/or misuse does not qualify as a defective product and is at the discretion of Knockout Sportswear.
Attn: Receiving Department: Returns
3 Pringle Lane
Rockwall, TX 75087
Delivery and Delivery Charges
We currently ship goods worldwide, however pricing maybe specifically quoted based on destination and quantity of items shipped. You will be advised at the time of placing team orders the S&H charges prior to us commencing your order. Online orders have clear S&H charges associated with each product and will be visible on the checkout page.
Please note that a signature is required for most deliveries. The goods become the recipient’s property and responsibility once they have been scanned and have arrived at the time of delivery. If goods are lost or damaged in transit, please contact us within 7 business days at firstname.lastname@example.org
We strive to ensure that online orders will be dispatched within two business days of the order being placed unless it’s a pre-sale product, such as purchases made through the KO Team Stores. Orders will be shipped USPS or UPS the day after items have cleared QC. Orders will arrive determined by your shipping requested. You will receive an email that confirms your order has been dispatched.
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by entering the tracking number emailed to you in the dispatch email, into the USPS or UPS site.
Please note; all KO Team Store orders are considered pre-sales and will be shipped approx. 4 to 8 weeks from the date that the team store closes. For more information regarding that date, please refer to Coach.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us toll free at 1-877-956-6256, or send us an email at email@example.com